We require 24 hours’ notice for any cancellation of an appointment. Any client who is late to their appointment by 10 minutes or more may be asked to reschedule their appointment or see another service provider.
There is a 50% service charge for all no call/no show appointments.
We do not offer services for children under the age of 10 or have specialty children’s prices for services.
Our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately the salon cannot provide childcare services. Also young children in carriers/strollers may not be placed near the service areas or held in the lap. We kindly request ONLY those receiving services be present in the service areas. Older children (12+), capable of sitting quietly and unsupervised, may wait in the provided seating area.
Spruce Salon is happy to accept returns and exchanges for AVEDA products when accompanied by a receipt, within two weeks of purchase date, except for makeup. All makeup sales are final.
If a client is dissatisfied with a service, they must call within 48 hours. We will gladly adjust their cut or color within 2 weeks of the original appointment at no additional charge.
